Rachel Castle Artwork

Shipping

We organise professional delivery. Use the ‘Ask a Question’ button on the item listing, tell us your name, email address and postcode and we’ll get back to you as soon as possible with a quote from one of our trusted delivery partners.

Delivery charges are based on point to point shipping from seller to buyer. Prices are considerate of:

• shipping from the seller’s postcode to the buyer’s
• the size and composition of the item
• items are usually blanket wrapped, sometimes boxed
• buyers and sellers do not need to assist with moving furniture items

Delivery Limitations

In order to provide a valid quote, buyers are obliged to inform us if access to deliver an item is restricted by a lift, stairs, narrow access, steep access, parking limitations, distance from truck parking to the door and so forth.

Organising Own Delivery

To keep the process as smooth as possible for our sellers please note the following terms and conditions for buyers making their own arrangements to collect a purchased item:

• larger items must be collected by a two person team
• sellers are not required to assist
• items for collection will not be packed or wrapped
• risk passes to the buyer from the moment of pick-up

We would be happy to discuss shipping and own delivery arrangements. You may also use this link to Contact Us. Remember to state your postcode and quote the Product ID.

We fully understand you might want to see, touch and assess an item in person before purchasing. Please request an inspection using the “ASK A QUESTION’ button on the listing. All listings show the city and postcode so you can tell if it’s in your area.

We do not release payment to the Seller until you have had a chance to inspect your purchase. You have 24 hours after delivery to notify us of any issues with how we have described your purchase.

Please see our Returns Policy for full details of how to return a purchase for any other reason, including change of mind within 48 hours of delivery occurring, or what to do if the first 48 hours has lapsed.

How we categorise condition of items

Items are categorised as follows:

Excellent condition: New or as new, never used or, hardly used with very minor signs of wear

Very Good condition: used, shows signs of acceptable wear and tear

Moderate condition: used, shows obvious signs of wear and tear, needs some TLC though structurally sound

Poor condition: needs to be repaired to be able to be used