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Shipping & delivery
Please note that delivery is not included in your purchase price. We can however help with the logistics for both buyers and sellers. Depending on the seller, pick up in person is an option or alternately we can arrange delivery. Simply place an item in the cart and enter your shipping details to see your options and pricing. Delivery prices are based on point to point shipping from seller to buyer. Buying pre-owned designer furniture has never been easier!
For further information on Delivery and Pick up in Person options, please see the tabs at the bottom of each product page as well as our Terms and Conditions.
How it works
The seller holds onto their item until we give them notice that we have a buyer.
When a buyer makes a purchase order, we contact the seller to confirm the purchase and make arrangements for collection.
Depending on the delivery option chosen, we contact the buyer to either coordinate delivery timing or share the pick up location details.
We pick up the item from the seller and deliver it to the buyer. If the buyer is collecting in person, we wait for confirmation from buyer and seller that the collection is complete.
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Where a seller allows their item to be picked up in person, if you are in the same city, you will have the option at checkout to select ‘Local Pickup’.
Local pick up procedure:
- Complete the checkout process on the Two Design Lovers website.
- We will then put you in touch with the seller to arrange collection.
- Money is held by Two Design Lovers until the collection is confirmed.
- The Buyer must inspect the item carefully. If there is an issue with the item or the Buyer does not wish to proceed with the sale, it should not be collected. The Buyer and Seller should notify Two Design Lovers and a refund will be issued.
- No discounts, returns or refunds will be allowed after collection in person.
We schedule deliveries as fast as possible following contact with both seller and buyer.
We, and our delivery partners, try to make all the arrangements within 7 days of purchase and to deliver items within 21 days of purchase. However, owing to individual circumstances of buyers and sellers, we cannot guarantee these time frames. What we can guarantee is that we will communicate with all parties to the transaction throughout the delivery process.
On occasion, in order to work in with truck schedules and availability of sellers and buyers, it may be practical for our delivery partner to store items in transit temporarily.
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